BTC Revolutionizes Customer Care With It’s Upgraded Contact Center

BTC has taken a significant leap forward to improve customer care by implementing the Genesys Conversational Interactive Voice Response (IVR) platform, a new ultramodern technology for its Contact Center. The upgraded system offers a more intuitive and efficient way to receive assistance, reducing wait times and enhancing customer satisfaction by offering smart and personalized support. […]

BPL Deal For Disconnected Customers

Minister of Transport and Energy, the Hon. Jobeth Coleby-Davis appeared at a press conference at the Office of the Prime Minister on Monday where she announced a deal for disconnected Bahamas Power and Light (BPL) customers to have their service restored. Coleby-Davis said, “between the 1st November, 2024 and 31st January, 2025 disconnected residential customers […]

Expungement Of Criminal Records

The Rehabilitation Of Offenders Committee has been considering the expungement of records for deserving offenders since 2019. Chairman of the Committee, Ronald Campbell said expungement is available to first time offenders who have served their time.  He explained, “two years after you would have spent your time.  You have two years, you have no reoccurrence. […]

Inagua Infrastructural Damage

Hurricane Oscar entered The Bahamas impacting the island of Inagua over the weekend.  The island’s Administrator, Herman Gilbert spoke with ZNS News on Monday about the damage left behind by the storm. He said, “the runway is cleared.  There’s about 75% fence that is down.  There has been roof damage, water is leaking on the […]

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